Basic Care, Programs and Services
Additional Health Care Services
Services Available at Extra Cost
Frequently Asked Questions
The Placement Process
Links & Resources
Grace Villa Limited LTC Home
45 Lockton Crescent
Tel: (905) 387-4812
Fax: (905) 387-4814
Welcome to Grace Villa, a long-term care home meeting the needs of 184 residents in secure, air conditioned comfort. We offer basic, semi-private and private rooms with ensuite washrooms.
Entrance doors all have controlled access (codes are posted at the entrance). All floors have controlled access to all stairwells. The second floor has controlled access to the elevators.
- Telephone and cable outlets are available in each room
- Couples suites accommodate the needs of couples
Residents are encouraged to bring any favourite items that will make their space more personal. Photographs, paintings, afghans, pillows, etc. are welcome. Electric blankets, heating pads, personal refrigerators, extension cords, microwave ovens, and area rugs are some of the items that are not allowed.
The Oak Chapel is located on the 1st floor. It is a place of gathering and worship. Interdenominational services are hosted weekly by various local congregations. Bible Study is a weekly evening event. The stained glass in our windows are dedicated to the memory of various former residents.
Dining Rooms located on each of the floors have assigned seating within the Dining Room with consideration given to matching compatible table mates. Assistance with meals is provided as necessary. There is one sitting for each meal.
Grace Villa is pleased to offer tours of our home. We believe that it is important that families view several homes prior to placing their loved ones name on the long-term care waiting list. Tours can be arranged by calling our main office at (905) 387-4812.
If you are placing your loved one in Grace Villa, please feel free to contact our home to have your questions answered. The staff at Grace Villa is here to assist you at this difficult time of transition, and we will be pleased to help in any way we can.
Basic Care, Programs and Services
The following programs and services are available to all residents at no additional cost.
- Nursing and personal care on a 24-hour basis, including care given by or under the supervision of a registered nurse or a registered practical nurse, the administration of medication and assistance with activities of daily living.
- Medical care that is available in the facility.
- Supplies, equipment and devices necessary for all provision of medical, nursing and personal care and activities of daily living.
- Supplies and equipment for personal hygiene and grooming, including skin care, lotions, shampoo, soap, deodorant, toothpaste, toothbrushes, denture cups, toilet tissue, disposable incontinent products, facial tissue, combs, razors/shavers and shaving cream.
- Meal service and meals, including three meals daily, snacks between meals and at bedtime, special and therapeutic diets, dietary supplements and assistive devices for self feeding.
- Social, recreational and physical activities and programs, including related supplies and equipment. There are two baths/showers offered weekly.
- Rehabilitation services and some related supplies and equipment.
- Laundry, including labelling, machine washing and drying of personal clothing. Ironing services are not provided. Families may choose to be responsible for personal laundry.
- Families need to provide laundry hampers, if doing laundry. Impermeable laundry bags are available at the nursing home which help to control odour. Please see the Administrator.
- Bedding and linen including mattresses, pillows, bed linen, wash cloths and towels.
- Bedroom furnishing such as adjustable bed rails, bedside table, comfortable easy chair, hospital-type adjusted bed with head and foot boards for a resident who is confined to bed.
- Standard ward accommodations.
- The cleaning and upkeep of accommodations.
- Equipment for the general use of residents including geriatric chairs(temporarily), toilet aides and other self help aids for the activities of daily living.
- Central air conditioning throughout the home
All other services required under long-term care legislation.
Additional Health Care Services
Physiotherapy: Physiotherapy is available to residents who have been assessed by their physicians as to who requires this service. The cost of this service is covered by OHIP. Patient on-site physiotherapy is available 5 days a week. Each resident who qualifies for physiotherapy is seen twice a week.
Therapeutic Surfaces: Grace Villa offers Therapeutic Surfaces to those residents who qualify. A therapeutic surface is designed to prevent or assist in healing of pressure ulcers and/or bed sores. For more information, please help yourself to our Therapeutic Surface brochure located by the front entrance, or download a PDF copy of the brochure.
Step Ahead: Care by a Registered Practical Nurse is provided every 6 weeks to all our residents. The cost of these visits are not covered by OHIP. Referral to a Podiatrist or Chiropodist may be recommended. Step Ahead services are available upon completion of a referral sheet.
Dental Services-Denturist: Arrangements to have dentures made, relined, and adjusted may be made by contacting the Charge Nurse or by contacting a denturist of your choice. The denture therapist will provide services within the home. The cost of these services is the responsibility of the resident.
Optometrist: Mountain Optometric Clinic charges a $65.00 fee for a house call, which is not covered by OHIP.
X-Ray/Ultrasounds Services: Available via STL Diagnostics. STL comes to the home and all fees are covered by OHIP.
Medications/Treatments: Medication/treatments are prescribed by the doctor only and are administrated by a Registered Nurse or Registered Practical Nurse. No medication of any kind may be brought to the resident or left in the resident’s room. Most medications/treatments are covered by the Ontario Drug Benefit Programs (ODB) or the Government Pharmacy, and are subject only to a $2.00 per prescription fee, payable to the pharmacy. If you have any insurance to cover this fee, please bring to the Administration Office.
Alcoholic Beverages: Alcoholic beverages may be allowed with a physician’s written order. All spirits will be kept in the medication room for the residents’ safety and dispensed by the charge nurse. Discretionary consumption of alcohol is not usually permitted. Family may provide alcohol if requested by the resident and approved by the physician. Some activities, sponsored by the Activity Department, may include alcohol, e.g. pub nights. Please cooperate with the policy as the mixing of alcohol with medications may produce severe reactions.
Resident Appointments: We strongly encourage family members to arrange medical appointments for residents and to accompany them to their appointments. If families are unable to accompany a resident, families will be responsible for payment of transportation and accompaniment by a staff member. The approximate cost for a Health Care Aide or Personal Support Worker is $25.00 per hour, minimum four hours.
Grace Villa provides and keeps records of a non-interest bearing bank account in which it deposits all money entrusted to its care by the resident or the resident’s trustee. We recommend that residents use this service rather than keeping any sums of money on their person. The account is particularly appropriate for residents who:
- Need the availability of funds to cover the cost of supplementary services, activities and trips, dining in, happy hour and appointment escorts
- Are unable to handle their own financial affairs
Residents may obtain cash from the Administration Office from 8:00 a.m. to 4:00 p.m., Monday to Friday.
Services Available at Extra Cost
Certain services are subject to a charge above the amount of the monthly accommodation rate. These services are called “unfunded services.” The charges are subject to change and current rates are available upon request.
Examples of unfunded services are:
- Hair styling
- Preferred accommodation
- Transportation and accompaniment to appointments/clinics
- Medications not covered under the Ontario Drug Benefit Plan
- Dental services
- Personal wheelchair maintenance
- Special activities and trips
- Telephone/cable connections and fees
- Newspaper delivery
- Tuck Shop
Televisions: We have provided televisions in resident lounges for resident’s use. Should a resident prefer their own television in their room, they may have cable installed. The resident or family member assumes the installation (provided by Rogers Cable) and financial responsibilities. In the interest of safety, we request that any electrical equipment brought into the home is checked by our Maintenance Department to ensure it is CSA-approved before it is used. Residents making use of radios and televisions will be expected to respect the rights of other residents.
Telephones: Should daily telephone calls be part of the resident’s routines, we suggest that installation of a private line. You may contact Bell Canada directly to arrange the installation. Resident are not permitted to use the telephones located at the nursing stations.
A parking lot is available for all visitors and staff. All staff are encouraged to use the side parking lot and leave the front parking lot open for visitors.
Frequently Asked Questions
1. What are the staffing ratios at Grace Villa?
There is an RN on duty 24 hours a day, 7 days a week. RPNs also work various shifts as medication and treatment nurses. Staffing ratios vary according to shift and unit as consideration is given to the needs of the residents living in each care area.
2. Who will be responsible for my medical care?
Residents may retain their own physician as long as that physician is willing to sign an agreement with the home which outlines our medical staff by-laws, and to apply for privileges at the home. If a resident’s physician is not able to continue medical care for the resident at Grace Villa, the facility’s medical advisor, Dr. Peter Leggett will accept responsibility for the care of the resident.
3. How long has Grace Villa been operating?
Grace Villa has been operating since 1984. Grace Villa is one of six long-term care homes owned and operated privately by APANS Health Services with our head office based in London.
4. What if I need a wheelchair?
Our home has state-of-the-art equipment including a variety of weighing methods, lifting devices, hydro sonic tubs, monitoring devices, assistive devices such as special eating utensils, special bed pads, etc. residents are encouraged to obtain their own wheelchair, walker or other specialized seating as each resident’s seating and safety needs are unique. Residents with special needs are assessed for additional equipment that will encourage independence and make day-to-day living easier.
5. What about the meals?
Menus are on a 3-week rotation and change seasonally. Alternate entrées are always available at noon and evening meals, and residents always have a choice of entrée, vegetable and dessert. Special diets are easily accommodated and monitored by our Nutrition Manager and Dietitian. Nourishment is offered between meals, three times daily and supplements are provided when the need is identified by the Dietitian.
6. Can I smoke at Grace Villa?
Grace Villa promotes a smoke-free environment in support of the City of Hamilton’s smoking by-laws, and the new provincial smoking legislation, enacted June 1, 2006. Any resident who chooses to smoke will participate in regular assessments to determine their safety and will be asked to sign an agreement related to our smoking policies. Smoking is only permitted in designated areas, and the resident must be deemed to be a safe smoker as staff does not assist with smoking. If the resident is unable to access the smoking area safely a family member must accompany them for all smoking activity.
7. May I have alcoholic beverages?
Alcoholic beverages are permitted at some social events. A resident is required to obtain a doctor’s order before being served alcoholic beverages.
8. What types of activities are offered?
The Recreation Staff provide for each resident’s recreational, general interest activities, rehabilitation and spiritual programs. To view the activity calendar, please click here.
9. How do I pay the bill at Grace Villa?
Billings go out to families the 3rd week of each month and are payable on the 1st of the following month. Although most things that residents need are included in the monthly payment – i.e. nursing and medical supplies, toiletries, food, laundry, some things are available at an additional cost – i.e. hairdressing, transportation, escort service, etc. room rates at Grace Villa are the same as those charged at any long-term care home in Ontario. Rates are fixed by the Ministry of Health, and are usually increased annually on July 1st of each year. A notice will be sent out when rates are increasing
10. Can I come and go from Grace Villa?
The physician responsible will write an order allowing the resident to go out on pass. Residents are able to be signed out of the home for outings with family when ever families request it. If medications need to be given during the time of the outing, the nurse will see that the family has a clearly labelled container with the dose to be given. Medical and vacation leaves of absence are also allowed by the Ministry of Health.
11. Can I bring in my personal items?
Residents are encouraged to bring personal belongings into the home to make their space within the facility more familiar. Electrical items are inspected by the Grace Villa maintenance person and are tagged. Anything that is important to the resident and can be accommodated safely in their room is welcomed.
12. What information is required at the time of admission?
When a resident is admitted, families must bring to the office a copy of the POA and social insurance number. Any resident admitted into a basic or ward accommodation is potentially eligible for a rate reduction. This requires that families bring in the notice of assessment from the latest income tax filing. This will allow us to determine if the resident qualifies for a rate reduction based on his/her income.
13. What if I decide to leave Grace Villa for another long-term care home?
If a resident is discharged to another home, they are responsible for room charges up to but not including the day of discharge. Although the home appreciates advance notice, and it is in the best interests of the resident, no advanced notice of leaving is required. Grace Villa works with other homes and community resources to make each transfer or discharge as smooth as possible.
Grace Villa offers a secure environment. All doors are secured with mag-locks that prevent the door from being opened internally or externally. All doors will automatically release in the event of fire. Many of the doors have key pads adjacent to them that when activated will release the mag-locks for a time limited window allowing residents, family or staff to enter or leave the building. Doors will alarm or re-lock at the end of this designated window of time.
Coded access allows residents and families to mover freely in and out of the building. Residents who are capable are invited to exit the building and utilize the walkways, patios and garden areas around our home.
The secure second floor is accessible from the elevators. An access code is necessary in order to leave the floor by the elevators or the stairwell.
One fire drill is held on each shift, each month. Alarms are very loud and distracting. They may be very distressing to some residents.
Occasionally residents may also be asked to evacuate their rooms as part of the fire drill.
The Placement Process
There are three aspects to arranging care that are important to remember:
- Determining your eligibility (or whether you qualify for a particular service or subsidy)
- Selecting the organization(s) that will provide the service (a “provider organization”)
- Applying for care (filling in the appropriate paperwork)
Speak to your CCAC
Your local Community Care Access Centre (CCAC) can help you with defining your needs and personal situation, determining your eligibility, locating providers and applying for care.
Residential Care Settings
If you are eligible for admission to a long-term care home, then the CCAC co-ordinates your application for you and you select your top three choices of homes.
|Type of service||Who selects the provider||Who co-ordinates the application||Who determines eligibility|
|Supportive Housing||You||You||The Provider|
|Retirement Homes||You||You||The Provider|
|Long-Term Care Homes||You select a maximum of 3 providers (except for short-stay respite or if immediate admission is required).||The CCAC co-ordinates your application. A doctor or nurse provides medical information for the application.||The CCAC|
Once the application has been completed and your top three homes have been selected the application is sent to the chosen homes that then review the information and determine their ability to meet the needs of the applicant.
If the long-term care home feels they are able to meet the applicant’s needs, a letter confirming acceptance will be sent out to the applicant or their substitute decision-maker and the CCAC and the applicants name will be added to the waiting list.
Waiting lists for long-term care are managed by the CCAC. When the long-term care home has a vacancy, they notify the CCAC who then makes a bed offer.
Remember, regardless of your situation or the options you are considering, your local Community Care Access Centre is here to help with resource information.
Information taken from the MOHLTC website at www.health.gov.on.ca.
Current accommodation per diem rates are set by the Ontario Ministry of Health, and are available at the Ministry of Health website.
Residents who are in basic accommodations may be eligible for a reduction in their monthly charges. The resident or Power Of Attorney needs to supply a Notice of Assessment (received from government upon receipt of your refund or tax bill) from the previous tax year and completed Application for Reduction Form with signature. A simple calculation is then done on site to determine if the resident is entitled to a reduction. Once rate has been established a copy of the rate reduction form will be sent to families.
Residents who have a spouse living in the community may apply for an Involuntary Separation reduction. The Ministry does require financial documentation for this reduction. Residents or Power of Attorneys need to contact Income Security at 1-800-277-9914 for further information regarding this reduction.
Annual inspections are completed by the Ontario Ministry of Health.
Links & Resources
- Ontario Ministry of Health and Long-Term Care
- Ontario Association of Community Care Access Centres
- Alzheimer’s Society Canada
- Parkinson Society Canada
Grace Villa long-term care home employs Registered Nurses (RNs), Registered Practical Nurses (RPNs), Personal Support Workers (PSWs), Dietary Aides, Cooks, Laundry Aides and Housekeepers. We hire only qualified caring people to care for our residents.
Health and Safety
Grace Villa has a complete Health & Safety Program that provides all employees with education and equipment to allow then to perform their duties in a safe and secure manner. We follow all standards set out by Ministry of Health and Ministry of Labour. Members of our management team regularly attend a Safety Group to ensure Grace Villa remains a leader in protecting our staff while ensuring quality resident care.
Grace Villa realizes the importance of staff recognition. Throughout the year Grace Villa celebrates Nurse’s Week, Dietary Week, Environmental Week, etc. Grace Villa also has a staff appreciation gala held on an annual basis.
- There are currently no job openings at Grace Villa Limited.
If you have some spare time, enjoy socializing with seniors, or have a special hobby you would like to share, we have opportunities for you to volunteer at Grace Villa.
Experience that feeling of fulfilment as you brighten a senior’s day and contribute to enhancing the quality of life for someone in need.